Thank you for visiting and shopping at genKinno official site. Following are the terms and conditions that constitute our Shipping Policy.

Shipping Information

After you have successfully placed your order with, your order will be confirmed within 2 business days , and you will receive a confirmation email containing order details.

All orders are processed within 7 business days after the order is confirmed. Orders are not shipped or delivered on weekends or holidays.

Shipping Confirmation and Order Tracking

You will receive a Shipment Confirmation email containing tracking information once your order is shipped. The tracking number will be active within 24 hours.


If you received your order damaged, please file a claim with the shipment carrier and email to request assistance. 

Please save all packaging materials and damaged goods before filing a claim.