Refund and Warranty

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in genKinno's warehouse for inspection, the refund process will begin.

* Returns must include all accessories

* Items must include original packaging

* For non-quality related warranty claims, the buyer is responsible for shipping costs

* Returns may be rejected if items do not meet the above requirements

Warranty Claims for Quality-Related Issues

genkinno's limited warranty is restricted to the country of purchase. 

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

* The buyer must provide sufficient proof of purchase

* genkinno must document what happens when the buyer troubleshoot the product

* The defective item must be returned for quality inspection

* Warranties on those replacements are voided if the wrong item is returned to genkinno or if the defective item is not returned.

Valid proof of purchase:

* Order number from online purchases made through GenKinno or GenKinno's authorized resellers

* Sales invoice

* Dated sales receipt from an authorized GenKinno reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Shipping costs must be covered by buyer in the following situations:

* Returning products for any reason other than a proven defect

* Warranty claims on items taken outside the original country of purchase

* Buyer’s accidental returns

* Returning personal items

* Returning items claimed to have defects but found by genkinno quality control to be in working condition

* Returning defective items in international shipping

* Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

* Products without sufficient proof of purchase

* Lost or stolen products

* Items that have expired their warranty period

* Non-quality-related issues

* Repairs through 3rd parties

* Damage from outside sources

* Damage from misuse of products (including, but not limited to: falls, extreme temperatures, operating devices improperly)

* Purchases from unauthorized resellers

(genkinno also provides out-of-warranty service, for any issues please contact with Support@genkinno.com )

genkinno is not liable for:

* Loss of data incurred from the use of genkinno products

* Returning personal items sent to genkinno