Shipping Policy

After you have successfully placed your order with www.genkinno.com, your order will be confirmed within 2 business days , and you will receive a confirmation email containing order details.

All orders are processed within 7 business days after the order is confirmed. Orders are not shipped or delivered on weekends or holidays.

You will receive a Shipment Confirmation email containing tracking information once your order is shipped. The tracking number will be active within 24 hours.

If you received your order damaged, please file a claim with the shipment carrier and email support@genkinno.com to request assistance. 

Please save all packaging materials and damaged goods before filing a claim.