Help Center
Find answers to your questions, resolve any issues you might have, and get all the support you need with your Genkinno purchase.
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Frequently Asked Questions
Can the cleaner be used in different pools, such as a vinyl pool liner? Would it need to be remapped each time?
Yes, the Genkinno P1 works great for different pool types and adapts easily to different pool shapes and sizes. It also features an anti-collision strip design to protect your swimming pool walls.
How do I clean the tank? Are there any videos or pictures available for reference?
To clean the tank, simply remove it from the robotic pool cleaner and rinse it with clean water. There are videos and pictures available in our tutorial section for reference.
Where can I find replacement brushes?
You can find replacement brushes on the accessories page of our website or through authorized dealers.
There are no lights displayed while charging. How can I tell if the cleaner is fully charged or charging?
If the lights on the charger don’t turn on while charging, try unplugging and re-plugging the charger. If the problem still exists, contact us for further assistance.
Is it necessary to calibrate the compass?
The cleaner is a complete plug-and-play device. However, if the device’s pathing becomes abnormal over time, you may need to recalibrate the compass. Please refer to our tutorial to see how this simple process is carried out.
How do I safely remove my cleaner from the water?
After cleaning, the device will automatically park poolside. Gently pull on the floating cable to bring your cleaner to the surface of the pool to remove it.
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